- Flat Rate
Due to an increase in transportation operating costs our Flat Rate shipping has increased to $6.99. You are able to order as many items as you like that fall within Flat Rate category & only pay this one charge.
Items that have the Flat Rate logo are eligible for Flat Rate Shipping. You can add multiple Flat Rate items to your cart and only pay $6.99 NZ Shipping or $9.99 for Australian Orders. Flat Rate shipping is for standard regions only; extra shipping rates will be charged for rural orders.
- Standard Shipping
Shipping rates will be calculated at checkout and are dependant on what the item is and where the delivery address is. Please Note: If you have a $6.99 Flat Rate Item in your cart plus a Standard Shipping item, the shipping rate will be the greater of the two or combined.
- Bulky Items
For larger items, the shipping rate will vary from product to product and is based on the size of your item, the weight, and your shipping address. The total shipping rate will be calculated at checkout and is based on delivery to the front door and/or ground floor of your address. Approval for requests to have items delivered past this point must be requested before an order is placed. This is a request only and cannot be guaranteed.
Please Note: If you have multiple bulky items in your cart, the shipping rate will be calculated on each product.
- Shipping Promotions
On occasion, some products will be promoted with Free Shipping or discounted shipping rates e.g "$1 Shipping". This will be displayed on the product listing.
Please Note: If you buy an item with discounted shipping and an item with shipping fees you will be charged the greater amount.
Where Do We Ship?
Currently, we ship to New Zealand and Australia only. Some items may not be eligible for shipping to the South Island, Rural Addresses & Australia.
Each product has an estimated shipping delivery window. This estimate will be displayed at checkout and you can check your estimated delivery window by going to your Order History. You will also receive a confirmation email one day after your order is placed with these time frames.
If you have ordered products from different warehouse locations, your order may be split into multiple shipments and have different shipping windows which will be displayed at checkout. We work hard to process all orders as quickly as possible, however, from time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We will send you an email once your item has been dispatched and if we anticipate delays.
Priority Pick'n Pack
If your order qualifies for Priority Pick'n Pack and is placed before 1pm, for an extra charge we will dispatch your order the same day as you purchase. If your order is placed after 1pm, we will dispatch your order during the next business day. Please note: this offer is only available to in-stock items and orders will only be dispatched on business days.
Orders Over NZ$1,000 Coming from Offshore Brands & Warehouses
Orders that total over NZ$1,000 that are sent from offshore may incur duty or charges. Before checkout, we will alert you if your order(s) may incur a charge and contact you before it's sent. At this point, you can either accept or reject your order(s). If you choose to accept these charges, you are liable to pay this to New Zealand Customs Services directly.
Onceit is not liable for these charges and will not reimburse any of these charges. If you decide to reject the charges, your order will be considered cancelled and we will refund you the original price you paid for the order.
What is Evening Express delivery?
Simply order before the cut off time and get your order delivered the same evening between 6pm - 9pm for an additional surcharge of $7.00.
Evening Express delivery is currently only available to selected suburbs in Auckland, Hamilton and Wellington. If your delivery address is eligible for Express Tonight delivery, you will be able to select it as an option at checkout.
How much does it cost?
Evening Express delivery will incur an additional surcharge of $7.00 on top of the standard flat-rate delivery fee.
What are the order cut off times?
To receive your order the same evening, place your order before the cut off times below:
- Auckland: 2:30pm
- Hamilton: 09:30am
- Wellington: 09:30am
Which suburbs are eligible?
Evening Express delivery is currently only available to selected suburbs in Auckland, Hamilton and Wellington. If your delivery address is eligible for Evening Express delivery, you will be able to select it as an option at checkout.
Are there any exclusions?
Only in-stock and available items are available for Express Tonight delivery. It excludes dangerous goods (e.g. perfume), oversized items, out of stock items and items on pre-order.