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We want you to love the products you buy from us, but if in the case you are not 100% satisfied with your purchase, you may return it to us within 30 days of the date you received it. All we ask is that you return the item back to us unused and in the original packaging, and that the product is in the same condition as you received it in, tags still intact.

Follow these steps on how to return your Onceit Purchase:

  1. Head to your Order History under My Account in the top right corner of the Onceit homepage
  2. Locate the order you wish to return, and click "View Details"
  3. All items that are eligible to be returned will have a ‘Return’ button, select this and follow the easy steps
  4. There will be a PDF printout, fill this in with your order details and include it in your return parce.


You will be responsible for all shipping charges to facilitate a change of mind return. We will issue you a full refund once the item has been returned. The only exceptions to our returns policy are:

  • Clearance items marked FINAL SALE
  • Underwear, socks & swimwear which we cannot accept back due to hygiene reasons
  • Consumables (perishable products – including Health and Beauty/Pharmacy products)
  • Jewellery (earrings)
  • Confectionery
  • Vouchers
  • Furniture (see below)


For your peace of mind, if you purchase a piece of furniture that you are not happy with you’re welcome to return it for store credit for the original purchase price of the item only – shipping costs are non-refundable.

Wrong Product Delivered

If we have sent you the wrong product we will do our best to rectify this straight away. Please contact our Members Service Team 9-5 NZST, Monday – Friday (09) 973 5442 or

Faulty Products

Under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded.

Onceit is confident in the quality of our products and are backed with a 12-month warranty, however if in the instance you do receive a faulty item we will endeavor to remedy this as conveniently as possible for you.