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Returns

Hassle free - 30 day returns*

Returns eligibility is stated in the details section of any product featured, it may be returnable for Onceit credit or a refund.

*Some items that are very heavily reduced may be FINAL SALE; these items are ineligible to be returned due to an arrangement with the brand.

Here are a few steps on how to return your Onceit Purchase:

  1. Head to your Order History under My Account in the top right corner of the Onceit homepage
  2. Locate the order you wish to return, and click "View Details"
  3. All items that are eligible to be returned will have a ‘Return’ button, select this and follow the easy steps
  4. There will be a PDF printout, fill this in with your order details and include it in your return parcel.

If you have received a faulty or incorrect order, please get in touch with us at members@onceit.co.nz or call 09 9735442, we will endeavor to remedy this as conveniently as possible for you.

Please review your purchase as soon as you receive it, we have strict returns periods with our brands and don't want you to miss out.

If eligible for return, you have 30 days from the date you received your order to return any eligible item back to us. Returns are your responsibility until they reach our warehouse, so we recommend using a tracked courier to ensure safe delivery.