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What COVID-19 Alert Level Four means for Onceit

Last updated: 4:07pm Monday 30 March, 2020

Our priority is the continued safety of our employees and our customers. With the government raising the alert to level 4, our distribution centre will temporarily be closed, but we have dispatched all express shipping orders placed before 12 pm Wednesday 25 March 2020. Onceit will endeavour to dispatch all outstanding orders as soon as we’re back and operational. We thank you for your patience and continued support through this challenging period.

Our dedicated Customer Service Team is working from home & will respond to any questions you may have. We will keep you updated on the estimated delivery timeframes for outstanding orders when we can.

So, what now? We intend to continue accepting orders, however, items coming from our Auckland Distribution Centre will not be dispatched until the government restrictions are lifted.

We are actively monitoring the COVID-19 situation in New Zealand and will update this page when new information is received that may affect our service.


Shipping expectations:

All New Zealand Orders Shipping From Our Auckland Distribution Centre:

Onceit will ship all outstanding orders once the Level 4 Lockdown has been lifted or if we are authorised by the Central Government.

All Orders Shipping as Direct Imports from International Marketplace:

International Marketplace has been paused. We will continue using this channel once the delivery of non-essential goods resumes.

Please Note: All Courier Post deliveries will be contactless.

Returns:

We understand that returning items during the Level Four Lockdown may be difficult for some customers. We have extended our return policy during this time. Click here for more information about our Returns.


We thank you for your support during these unprecedented times and hope you and your loved ones stay safe over the weeks ahead.

Follow us on social media & check your emails. We will do our best to keep you informed with any updates.

Be kind & stay safe

The Onceit Team