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What COVID-19 means for Onceit

Last updated: 11:00 am Tuesday 5th May 2020


We hope that you and your loved ones are keeping safe in these challenging times.

We are pleased to announce we have commenced full operations as of Tuesday 28th April and our Auckland Distribution Centre is operational.

We are committed to fulfilling orders as quickly as possible, however, due to unprecedented demand, your delivery may take longer than normal to reach you. We appreciate your patience during this time.

We are actively monitoring the COVID-19 situation in New Zealand and will update this page when new information is received that may affect our service.


Customer Service Response Times:

Our dedicated Customer Service Team is working from home & will respond to any questions you may have. We are experiencing a higher than normal volume of customer service enquiries; so we may take 2-3 days to respond to messages. If you are waiting on a response, we are working hard to get back to you as soon as we can.


Shipping expectations:

Items Coming From Our Auckland Distribution Centre:

Please review the shipping estimate at checkout. Please note: Due to higher volumes within our courier partners network, there may be some delays.

Orders Shipping as Direct Imports from International & Local Marketplace:

International Marketplace & Local Marketplace suppliers will dispatch your order directly to you. Please note there may be some delays for items coming from overseas & once they enter into our courier partners network.

Deliveries: All NZ Post deliveries will be contactless.

Returns:

We understand that returning items during the Level Four Lockdown may be difficult for some customers. We have extended our return policy during this time. Click here for more information about our Returns.


We thank you for your support during these unprecedented times and hope you and you're loved ones stay safe.

Follow us on social media & check your emails. We will do our best to keep you informed with any updates.

Be kind & stay safe


The Onceit Team